Play Smart.
Stay in Control.
Enjoy the Game.
At hpjoy, we believe that betting should always be fun — never a source of stress or financial hardship. As a PAGCOR-regulated sportsbook trusted by players across Manila, Cebu, Davao, and the rest of the Philippines, we take our responsible gaming obligations seriously. This page outlines the tools, resources, and policies we have in place to help you stay in control of your betting activity.
hpjoy's Responsible Gaming Commitment
We are more than just a sportsbook. hpjoy is committed to fostering a safe, transparent, and enjoyable betting environment for every Filipino player on our platform.
Age Verification — 21+
hpjoy enforces strict age verification during registration. All players are required to be at least 21 years of age, in line with PAGCOR regulations. KYC checks using Philippine government-issued IDs are mandatory before any deposits or withdrawals are processed.
Player-Controlled Limits
Every hpjoy player has access to self-imposed deposit limits, wagering limits, and loss limits through their account settings. These limits can be set daily, weekly, or monthly — and any request to lower a limit takes effect immediately, giving you full control at all times.
Self-Exclusion Programme
Players who feel they need a break can activate self-exclusion directly from their account dashboard. Exclusion periods range from 30 days to permanent closure. During any self-exclusion period, all marketing communications are immediately suspended and re-entry is blocked.
Reality Check Reminders
Set a session time reminder so hpjoy notifies you how long you have been playing. Regular reality checks help you stay aware of time spent on the platform — a simple but effective tool to keep gambling in healthy perspective.
Responsible Marketing
hpjoy does not direct promotional content at players who have set responsible gaming flags on their accounts. We do not advertise bonus offers to players who have self-excluded or activated cooling-off periods, and we never market to underage individuals.
24/7 Support Team
Our dedicated support team is available around the clock via live chat. If you or someone you know is struggling with problem gambling, our agents are trained to provide a compassionate, non-judgmental first point of contact and to direct you to appropriate local resources.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Recognising the signs early is the first step toward regaining control. If any of these sound familiar, hpjoy's responsible gaming tools are here to help.
Chasing Losses
Continuing to bet in an attempt to win back money you have already lost — often increasing bet sizes to recover faster. This is one of the most common and dangerous patterns in problem gambling.
Losing Track of Time
Spending far longer on the platform than you intended, missing meals, sleep, or important commitments because you were absorbed in betting on PBA games, slots, or live casino.
Betting Beyond Your Means
Using money earmarked for rent, food, bills, or family needs to fund gambling. Borrowing money from family, friends, or credit providers specifically to place bets.
Preoccupation With Betting
Constantly thinking about gambling — planning the next bet, replaying past losses, or feeling restless and irritable when unable to place wagers on upcoming matches or games.
Hiding Gambling Activity
Concealing the extent of your betting from family, a partner, or close friends. Feeling the need to be secretive about deposits, withdrawals, or the amount of time spent on hpjoy.
Emotional Reliance on Gambling
Turning to betting as a way to escape stress, loneliness, depression, or anxiety. Feeling a sense of relief or euphoria only when gambling, and feeling low or irritable when not betting.
Remember: Recognising these signs in yourself or someone you care about is a sign of strength, not weakness. hpjoy's responsible gaming tools are free, confidential, and available to all registered players at any time. You do not need to be in crisis to use them.
Your Responsible Gaming Toolkit
hpjoy puts the controls directly in your hands. All of the following tools are accessible from your account settings — no waiting period, no fees, no questions asked.
Deposit Limits
Cap how much you can deposit into your hpjoy account over any rolling daily, weekly, or monthly period. Limits take effect immediately when reduced and cannot be increased for 24 hours after any upward change request.
Loss Limits
Set a maximum amount you are willing to lose over a given period. Once you reach your loss limit, the hpjoy platform will prevent further wagering until the limit period resets or you request a review.
Cooling-Off Period
Take a short break from hpjoy without fully closing your account. Cooling-off periods of 24 hours, 7 days, or 30 days are available. During this time, login access is suspended and all promotional emails are paused.
Self-Exclusion
Permanently or temporarily exclude yourself from the hpjoy platform. Options range from 6 months to permanent closure. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
Session Time Alerts
Set a session duration alert so hpjoy reminds you how long you have been actively logged in. Alerts can be set to trigger every 30, 60, or 120 minutes as a gentle prompt to take a break and reassess.
Activity Statement
View a full history of your betting activity, deposits, withdrawals, and net win/loss figures at any time. Transparency is key — knowing exactly where you stand financially helps you make informed decisions about your play.
Marketing Opt-Out
Unsubscribe from all promotional communications — including bonus offers, game launch announcements, and event notifications — directly from your account settings. This can be done independently of any other responsible gaming tools.
Confidential Support Chat
Connect with a trained hpjoy support agent via live chat to discuss any responsible gaming concerns in complete confidence. Our team can help you activate any of the above tools on your behalf if you prefer.
How to Activate Self-Exclusion
Self-exclusion is one of the most powerful tools available to hpjoy players. Here is exactly how to activate it — it takes less than five minutes.
Activate Self-Exclusion on hpjoy
Follow these steps to temporarily or permanently restrict your access to the hpjoy platform. The process is straightforward, confidential, and takes effect within 24 hours of your request being received.
Log in to Your hpjoy Account
Visit the hpjoy Login page and sign in with your registered credentials. If you are having trouble accessing your account, contact our support team via live chat for immediate assistance.
Navigate to Account Settings
Click your profile icon in the top-right corner of the platform, then select "Responsible Gaming" from the dropdown menu in your account settings panel.
Select "Self-Exclusion"
Choose your preferred exclusion duration — 6 months, 1 year, 3 years, or permanent. For cooling-off periods, shorter options from 24 hours to 30 days are also available on the same screen.
Confirm Your Request
Review and confirm your exclusion request. You will receive a confirmation email to your registered address. Your account will be suspended within 24 hours and all marketing will cease immediately.
Need help? If you would prefer not to navigate the settings yourself, simply contact our 24/7 live chat support and a team member will activate self-exclusion on your account immediately on your behalf — no forms, no waiting.
Healthy Gambling Habits
Set a Budget Before You Start
Decide on a fixed amount you are comfortable losing before you open the hpjoy platform. Only use disposable income — money that would not affect your everyday life in Manila, Cebu, Davao, or wherever you are based if it were gone.
Treat It as Entertainment, Not Income
Sports betting on PBA, UFC, and football at hpjoy is entertainment. Never rely on gambling winnings as a source of income or to cover regular expenses. The house always has an edge over time.
Take Regular Breaks
Step away from the screen at regular intervals. Use hpjoy's session time alerts as a prompt. Physical breaks help reset your perspective and prevent impulsive betting decisions driven by frustration.
Never Bet Under the Influence
Avoid placing bets when you are under the influence of alcohol or other substances. Impaired judgment leads to reckless wagering decisions that you may regret once sober.
Balance Gambling With Other Activities
Make sure your interests and social activities extend well beyond gambling. Spending time with family, pursuing hobbies, and maintaining physical health keeps gambling in healthy perspective.
Talk to Someone You Trust
If your gambling habits are causing you stress, do not bottle it up. Talking to a trusted friend, family member, or professional counsellor is a brave and effective first step toward regaining balance.
Is Your Gambling Under Control?
This brief self-assessment is based on internationally recognised problem gambling screening criteria. It is not a clinical diagnosis — but if you answer "yes" to several of these questions, we encourage you to use hpjoy's responsible gaming tools or seek professional support.
Check any that apply to you:
If you answered yes to two or more of the above, we strongly encourage you to activate hpjoy's self-exclusion or cooling-off tools, or to reach out to a professional support organisation. Gambling problems are treatable, and help is available to Filipino players nationwide.
PAGCOR Responsible Gaming Resources
hpjoy operates under the regulatory oversight of PAGCOR, the Philippine Amusement and Gaming Corporation. PAGCOR mandates responsible gaming programmes for all licensed online gaming operators in the Philippines.
Problem Gambling Helpline
The National Council on Problem Gambling Philippines operates a confidential helpline for players and their families. If you are struggling, trained counsellors are available to help. Contact details are available through PAGCOR's official responsible gaming programme materials.
Gamblers Anonymous Philippines
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem. Local chapters operate across Metro Manila, Cebu, Davao, and other major Philippine cities.
Mental Health Support
The National Center for Mental Health (NCMH) in the Philippines provides mental health services for individuals struggling with compulsive behaviours including problem gambling. Their crisis hotline is available 24/7 for Filipinos in need of immediate support.
Play With Confidence at hpjoy
hpjoy gives you a world-class sports betting and casino experience backed by genuine responsible gaming tools and PAGCOR regulation. Bet on PBA, UFC, boxing, and more — safely and in control.
21+ only. PAGCOR regulated. Play responsibly. If gambling is affecting your life, please use our self-exclusion tools or contact support.